We aim to deliver orders within 1–3 working days (Monday to Friday). Please note that payment confirmation may take up to 48 hours.

If you wish to change your shipping address or make any other amendments to your order, please contact us via email or live chat.

We provide tracking numbers for all orders via email. Typically, you will receive your tracking number within 24–48 hours after payment.

Our customer support is available almost 24/7 via live chat or email at info@evolution-lab.uk.

If your address is incorrect, please contact our customer support as soon as possible. If your parcel is returned to us, you will be required to pay for re-shipping.

At present, we deliver only within the United Kingdom. We do not ship parcels internationally.

Yes, every parcel is packaged discreetly and securely. We guarantee 100% delivery without any customs issues.